Frequently Asked Questions
Shipping & Delivery
We accept all major credit and debit cards, processed securely through Authorize.net. On your credit card statement, it should read
"UNDERDOG" as Miscellaneous Retail.
We can also arrange to accept US Postal Money Orders, or direct electronic payment methods. If you prefer one of these other options, please contact us.
Yes, our packaging is discreet and does not mention our company name anywhere on the outside.
We ship all of our packages via the United States Post Office (USPS), but we can ship via UPS upon special request.
We ship most orders within 1-3 business days (M-F) via USPS.
Domestic orders: USPS Priority normally takes 2-3 business days to reach most US destinations, sometimes only 1 if you're in the Pacific Northwest. Economy can take up to 6-10 days.
International orders: USPS Priority and Economy can take up to 6-10 business days, depending on your country's customs office.
Every order will receive a shipping notification email, and if you selected Priority, it will include tracking information.
We started this business in Northern California, but have since moved to the Northeastern corner of Oregon after the Paradise, CA Camp Fire of 2018 destroyed our entire town, including our business. See our post here for more information.
For orders shipping domestically, and other domestic orders weighing more than 9 ounces (plus the box and packaging weight), it is actually cheaper to ship via Priority. There's also the added benefit of insurance and tracking on your more expensive order.
Sometimes, we do have a mistake in the website though. If you feel the shipping seems unreasonable for your shopping cart, please contact us to check on it. It never hurts to check.
We now ship to Canada, Australia, New Zealand, United Kingdom, France,
Ireland, and Israel, in addition to the US. Other countries may not have made
the list due to problems with their customs offices.
We're currently taking a break from shipping new units to countries other than the US and Canada. If you would like to contact us, we may consider it on a case by case basis.
For packages shipping outside the United States, you may be responsible for customs fees and taxes, depending on your country's tax and customs laws.
Copper Aromatherapy Cup
This simple copper cup is the easiest way to use aromatherapy oils with your Underdog. Add a few beeswax pellets to your oils to help them last longer and to solidify them when cool for less chance of spilling when not in use. Check out our YouTube video on how to use your Underdog for Aromatherapy. Copper cup comes with a removable heat resistant grip at top to keep your fingers from getting burned while moving cup.
Please note: not for use with Micro-Dogs, Mini-Dogs, or Alphas. The cup is too
big for the Micros, and even if it were smaller, it would trap too much
heat and destroy a Micro or a Mini in short order. It is also too small for Alphas. This is the Goldilocks of cups-- only for use with the standard cores.
For shipping information, click on the FAQs tab. For all other information including information about our units, warranty, use and care, and unit model descriptions, please visit our full FAQ Page.