Frequently Asked Questions
Shipping & Delivery
We accept all major credit and debit cards, processed securely through Authorize.net. On your credit card statement, it should read
"UNDERDOG" as Miscellaneous Retail.
We can also arrange to accept US Postal Money Orders, or direct electronic payment methods. If you prefer one of these other options, please contact us.
Yes, our packaging is discreet and does not mention our company name anywhere on the outside.
We ship all of our packages via the United States Post Office (USPS), but we can ship via UPS upon special request.
We ship most orders within 1-3 business days (M-F) via USPS.
Domestic orders: USPS Priority normally takes 2-3 business days to reach most US destinations, sometimes only 1 if you're in the Pacific Northwest. Economy can take up to 6-10 days.
International orders: USPS Priority and Economy can take up to 6-10 business days, depending on your country's customs office.
Every order will receive a shipping notification email, and if you selected Priority, it will include tracking information.
We started this business in Northern California, but have since moved to the Northeastern corner of Oregon after the Paradise, CA Camp Fire of 2018 destroyed our entire town, including our business. See our post here for more information.
For orders shipping domestically, and other domestic orders weighing more than 9 ounces (plus the box and packaging weight), it is actually cheaper to ship via Priority. There's also the added benefit of insurance and tracking on your more expensive order.
Sometimes, we do have a mistake in the website though. If you feel the shipping seems unreasonable for your shopping cart, please contact us to check on it. It never hurts to check.
We now ship to Canada, Australia, New Zealand, United Kingdom, France,
Ireland, and Israel, in addition to the US. Other countries may not have made
the list due to problems with their customs offices.
We're currently taking a break from shipping new units to countries other than the US and Canada. If you would like to contact us, we may consider it on a case by case basis.
For packages shipping outside the United States, you may be responsible for customs fees and taxes, depending on your country's tax and customs laws.
Formed Screens Pack
This listing is for a 5 pack of special replacement stainless steel formed basket screens. With each package, we'll include appropriately sized wooden dowels to help you remove and install your screens.
- Small: Fits stems that go inside a Standard Core's (SC) heat tube, such as Stainless Steel Lite, Nylon Direct Draw, and NonGs for Standard Cores.
- Large: Fits stems that go over a Standard Core's (SC) heat tube or inside of an Alpha Core's heat tube, such as SC Glass Direct Draws, SC GonGs, and Alpha/Standard Core hybrid stems (Hybrid Nylon Direct, Hybrid NonGs, or Hybrid Stainless Stems that fit inside an Alpha Core, but fit outside a Standard Core).
- XL: Fits stems that go outside the Alpha Core's heat tube, such as the Alpha Glass Stems.
Please note that our screens do not fit most old Aroma Zaps, Purple Days or Woodeez units. Please check our FAQ Page for information on stem cleaning and how to
keep your screens clean with each session, so that you can get the most
out of them. We find that screens can last indefinitely with proper