Frequently Asked Questions
Shipping & Delivery
We accept all major credit and debit cards, processed securely through Square. On your credit card statement, it should read
"UNDERDOG" as Miscellaneous Retail. Click here to read about Square's accepted payment methods.
We can also arrange to accept US Postal Money Orders, or direct electronic payment methods. If you prefer one of these other options, please contact us.
Yes, our packaging is discreet and does not mention our company name anywhere on the outside.
We ship all of our packages via the United States Post Office (USPS).
We ship most orders within 1-3 business days (M-F) via USPS.
Domestic orders: USPS Priority normally takes 2-3 business days to reach most US destinations, sometimes only 1 if you're in the Pacific Northwest. Economy can take up to 6-10 days.
International orders: USPS Priority and Economy can take up to 6-10 business days, depending on your country's customs office.
Every order will receive a shipping notification email, and if you selected Priority, it will include tracking information.
We started this business in Northern California, but have since moved to the Northeastern corner of Oregon after the Paradise, CA Camp Fire of 2018 destroyed our entire town, including our business. See our post here for more information.
For vape orders shipping domestically, and other domestic orders weighing more than 9 ounces (plus the box and packaging weight), it is actually cheaper to ship via Priority. There's also the added benefit of insurance and tracking on your more expensive order.
Sometimes, we do have a mistake in the website though. If you feel the shipping seems unreasonable for your shopping cart, please contact us to check on it. It never hurts to check.
We now ship to Canada, Australia, New Zealand, United Kingdom, France, Ireland, and Israel, in addition to the US. Other countries may not have made the list due to problems with their customs offices.
For packages shipping outside the United States, you may be responsible for customs fees and taxes, depending on your country's tax and customs laws.
Formed Screens Pack
Please check our FAQ Page for information on stem cleaning and how to keep your screens clean with each session, so that you can get the most out of them. We find that screens can last indefinitely with proper care.
This listing is for a 5 or 6 pack of special replacement stainless steel formed basket screens. Choose the Large size for stems that fit over the center tube of your Standard UD vape (GonG, Direct Draw Glass, and oversized stems, including Alpha Direct Draw and the regular Alpha 18mm NonG. If you need Alpha XL screens [any stems that fit over the center tube of an Alpha vape], please contact us). Choose the small size for stems that fit inside the center tube of your Standard UD vape (Nylon, NonG and other small stainless steel tipped stems -- not to be confused with stainless steel oversized stems, which use large screens). With each package, we'll include appropriately sized wooden dowels to help you remove and install your screens.
Please note that our screens do not fit most old Aroma Zaps, Purple Days or Woodeez Vapes.