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Warranty and Returns

Warranty & Return FAQs

Click here to read all of our Frequently Asked Questions

Warranty & Returns

We have great customer service and support, as well as our warranty, but we do not take returns. If you happen to experience any problems with your unit, or it does not seem to be performing as expected, please let us know and we will do our best to resolve the issue for you.

For shipping addresses within the US

We will fix or replace your vaporizer if anything goes wrong with it within 2 years of purchase, unless otherwise stated in the product description. Some vaporizer models are offered with a 1 year warranty; please check the product description before purchase.

Customer is responsible for shipping costs to us, if needed.

Power Supplies and other electrical accessories are under warranty for 90 days if used as directed. If you experience an issue beyond your warranty period, just let us know, and we may still be able to resolve the issue for you at little to no cost. Opening or trying to repair your Underdog Vape will void your warranty. Our vapes are not user-serviceable and will almost always result in more damage to the unit.

If you are experiencing an issue with your vape, please contact us.

For shipping addresses outside the US

We will fix or replace your vaporizer if anything goes wrong with it within 2 years of purchase, unless otherwise stated in the product description. Some vaporizer models are offered with a 1 year warranty; please check the product description before purchase.

Customer is responsible for shipping costs to and from us if needed.

Power supplies and other electrical accessories are not under warranty, but we can help you to source a local alternative. Opening or trying to repair your Underdog Vape will void your warranty. Our vapes are not user-serviceable and will almost always result in more damage to the unit.

If you are experiencing an issue with your vape, please contact us.


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